Return and Refund Policy

This Return and Refund Policy applies to purchases from Muscle Monkey Supplements LLC.

Return Request Period

Customers have 30 days from the carrier-confirmed delivery date to request a normal return.

If tracking does not provide a confirmed delivery date, Muscle Monkey Supplements LLC may use available carrier and order records to reasonably determine when the 30-day return period begins.

Proof of purchase, an order number, or other applicable purchase documentation is required for every return request.

Eligible Supplement Returns

A supplement is eligible for a normal return only when it is:

• Unopened and unused;
• Factory-sealed;
• In its original condition;
• In its original packaging; and
• Returned with all packaging and seals intact.

Opened supplements are final sale and are not eligible for normal returns or refunds.

Final-Sale Items

The following items are final sale and are not eligible for normal returns, refunds, or exchanges:

• Opened supplements;
• Sunglasses;
• Apparel, even if unused or unworn;
• Clearance and closeout merchandise; and
• Gift cards.

Damaged, defective, or incorrect item claims are handled separately under the applicable section of this policy.

Return Authorization Is Required

Customers must contact Muscle Monkey Supplements LLC at MuscleMonkey100@outlook.com and receive return authorization and instructions before sending anything back.

Unauthorized returns are not eligible for refunds.

The business return address is not publicly displayed. Customers must not send merchandise to any address unless Muscle Monkey Supplements LLC specifically provides the return destination in approved return instructions.

Return authorization does not guarantee a refund. Returned merchandise must be received and inspected before final refund approval.

Deadline for Shipping an Authorized Return

An approved return must be shipped within seven days after the return authorization instructions are provided.

If the return is not shipped within seven days, the authorization expires. A customer may request a new authorization, but the request must still qualify within the original 30-day return window.

Return Shipping and Customer Responsibility

Customers are responsible for all return shipping costs for normal returns.

A trackable return shipping method is required. The customer remains responsible for the return shipment, including loss or damage during return transit, until it is successfully received by Muscle Monkey Supplements LLC.

If an untracked return does not reach Muscle Monkey Supplements LLC, the company is not responsible for the shipment and no refund will be issued.

Customers must package all returns securely. Damage caused by inadequate return packaging may make the return ineligible for a refund.

Return Inspection

All returned merchandise is inspected before a refund is approved.

A return may be denied if the merchandise arrives:

• Opened or used;
• Damaged by the customer;
• Missing required packaging or seals;
• Improperly packaged; or
• Otherwise outside the eligibility requirements of this policy.

If a return is denied after inspection, the customer is responsible for paying the shipping cost required to have the merchandise returned. If the customer does not pay the required shipping, the unclaimed merchandise may be discarded after 30 days.

Restocking Fee and Non-Refundable Charges

Normal approved returns are subject to a 15% restocking fee. The fee is calculated using the actual merchandise price paid after discounts and excludes shipping charges, taxes, and other fees.

Original outbound shipping charges are non-refundable on normal returns.

Refund Processing

Approved refunds are processed within five business days after the returned merchandise has been received, inspected, and approved.

Refunds are issued only to the original payment method. A bank or card issuer may require additional time to post the credit after Muscle Monkey Supplements LLC processes the refund. That additional processing time is outside the company’s control.

Refunds for discounted, promotional, or sale purchases are based on the actual amount paid, not the regular retail price.

Exchanges

Muscle Monkey Supplements LLC does not offer normal exchanges. Eligible normal returns are handled as refunds under this policy.

Damaged, Defective, or Incorrect Products

A damaged, defective, or incorrect product must be reported within five days of delivery.

Customers must provide:

• Proof of purchase, an order number, or other applicable purchase documentation; and
• Clear photographs, when applicable, showing the product or problem, product packaging, shipping packaging, and shipping label.

Customers must retain the product, original product packaging, shipping package, and related materials while the claim is under review.

Muscle Monkey Supplements LLC may request additional photographs, documentation, or information needed to verify the claim. Failure to provide requested evidence may result in denial of the claim.

For an approved damaged, defective, or incorrect item claim, the physical item must be returned before a refund or replacement is issued. The customer is responsible for the return shipping cost.

The 15% restocking fee does not apply to an approved damaged, defective, or incorrect item claim.

Muscle Monkey Supplements LLC determines whether an approved claim will receive a refund or replacement based on the circumstances and product availability. If a replacement is approved, the customer is responsible for the replacement shipping cost.

Promotional Items, Bundles, and Discounted Sets

If a qualifying purchase included a free promotional item or gift, that item must also be returned. If the promotional item or gift is not returned, its stated value may be deducted from the refund.

For bundles, multi-item promotions, and discounted sets, a partial return may be recalculated based on the merchandise the customer keeps. Discounts for which the order no longer qualifies may be adjusted when determining the refund.

Refused and Return-to-Sender Orders

If a customer refuses an order or an order is returned to sender for reasons not caused by an error by Muscle Monkey Supplements LLC, any eligible refund may be reduced by:

• The 15% restocking fee;
• Original shipping charges; and
• Applicable carrier return-to-sender charges.

If an order is returned because the customer provided an incorrect or incomplete address, the customer may pay the new shipping charges required to have the order resent.

If the customer chooses not to pay the reshipping cost and the order is returned because of the incorrect or incomplete address, the order may be treated as a return. Any eligible refund may be reduced by the 15% restocking fee, original shipping charges, and applicable carrier return-to-sender charges.

Delivered but Not Received Packages

Packages shown by the carrier as delivered but claimed as not received are handled through the investigation process described in the Muscle Monkey Supplements LLC Shipping Policy. They are not handled as normal returns.

Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute while a return or refund request is under review, Muscle Monkey Supplements LLC may pause the return or refund process until the payment dispute has been resolved.

Fraud, Return Abuse, and Policy Misuse

Muscle Monkey Supplements LLC may deny a return or refund when there is reasonable evidence of fraud, return abuse, or misuse of this policy.

Muscle Monkey Supplements LLC may also limit or refuse future purchases from customers with repeated fraudulent, abusive, or excessive return activity.

Policy Applicable to the Purchase

The Return and Refund Policy in effect when the customer places an order governs that purchase, even if this policy is later updated.

This policy is subject to applicable law and does not limit any customer rights that legally cannot be waived.

Contact

To request return authorization or report a damaged, defective, or incorrect product, contact:

Muscle Monkey Supplements LLC
Email: MuscleMonkey100@outlook.com